Terms & Conditions

By creating a user account, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not create an account and access the Service. You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of personal information when processing data for the use of the Application or the Website. The privacy policy covers the processing of all personal data used in the service including data of the persons with user accounts and personal data of other people mentioned in the bookings. Please read Our Privacy Policy carefully before using Our Service.

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, nor assumes responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Health4Travel (KvK 67335829) is a digital service and a booking platform and is not responsible for any financial losses due to incorrect details provided by the customer or by the customer choosing the wrong service. Our Partners are responsible for the delivery of healthcare according to their applicable regulations.

Rescheduling

Rescheduling of a booked appointment is only possible more than 24 hours before the current booked appointment time. Health4Travel cannot be held responsible if you cannot find a new booking time slot that is suitable to you. If you miss an appointment without requesting a cancellation or rescheduling 24 hours before the current booked appointment time, your payment for the appointment will be forfeited.

Full refunds

We only process full refunds in the following scenarios:

1. A clinic or doctor misses a customer's pre-booked appointment.
2. A healthcare clinic was unexpectedly closed and a customer was not able to go to their pre-booked appointment.
3. A healthcare clinic was busy and refused to take a pre-booked customer.
4. A healthcare clinic cancels a customer's booked appointment.

Partial refunds

We process partial refunds in the following scenarios:

1. The customer cancels an appointment with more than 24 hours' notice.
2. The customer and the clinic mutually agree (with documented proof) to cancel the appointment with a partial refund with less than 24 hours' notice.

Please read our Privacy Policy carefully before using Our Service.